Do you ship to my city and location?
- For a superlative customer experience, we have decided to deliver each furniture product personally in Local area. We would request you to check the delivery service points with your correct pin-code.
What is the estimated delivery time?
- Products are typically dispatched within 48 hours of order confirmation.
- All the products are transported and delivered using the Speciality Panel Products delivery network for all its furniture range and for all Décor and Furnishing items we use third party courier agency.
- While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not gotten in touch with you.
How do I track my order?
- We try our best to deliver your product before you can even think 'Where is it now?' i.e. well within 10 days of your order (or 10 days of the promised shipment date in the case of pre-orders). In a few cases however, we take closer to our promised 12 - 15 days for delivery. In such cases, we proactively call / email the customer to inform them of the status of their product and where it is in transit. In the rare case when you have not received any communication from us for 10 days after order (or 10 days after promised shipment date in the case of pre-orders) do give us a call at our customer care number or email us at [email protected]. Currently there is no online mechanism to check the status of your order.
What should I check when the product is delivered to me?
Please check for all the following items when the product is delivered to you :
1. Please check on all external surfaces across the product for any breakages, cracks, chip-offs, unfinished patches, or borer / insect infestations
2. In case there is some dust or a lack of shine on your furniture, our team will be able to fix this immediately by applying a coat of wood polish or by rubbing the surface with a cloth; this is an accepted industry-standard method for cleaning the surface / polishing it
3. For all products that involve assembly, please ensure that the delivery team assembles the product so you are sure that all nuts and bolts are present and they fit well
4. For all products that require wall installation, kindly decide prior to the delivery team's visit on the exact location in your house where you would want to place your product, and instruct the delivery team to fix the product; please ensure that you have taken all necessary approvals prior for any drilling etc. that may be required to fix wall items in your apartment / home
5. For all products kept on the floor, ensure that the product stands steady and straight. In case there is an uneven leg (less than 10 mm difference), then our team will install bushes at the foot of that leg to balance the product better.
6. For all seating products, kindly sit on the item to ensure that the structure is stable with your weight on it
7. Currently we make sure that the internal areas of storage products are well finished to not have any loose pieces /splinters to hurt your arms; however the extent of polish of internal areas may not match with the extent of polish on external areas
Once the product is delivered and our delivery team leaves your location, we will be able to only honor manufacturing defects and other fair usage breakages as described by the warranty policy.
What if I have received a damaged product?
- We have highly specialized quality control team, that ensure that the product is up to our standards when you receive the product. In case, you receive a damaged product (damage as defined by the situations in the prior question), please bring it to the notice of the delivery personnel immediately.
- Our team will assess the damage and revert with a solution. We will either replace the piece or take any other corrective measure to solve the problem.
What if I do not like the product or cannot take delivery of my order? Can I cancel the order?
- We, at Speciality Panel Products work to ensure that you get what you see on our website. We do not offer exchanges (unless the product was damaged on arrival and we are unable to replace the item) and refunds for order cancellations.
