How do I Cancel an item purchased on Speciality Panel Products?
- Cancellation in Case of Damage: In case if you received a damaged or defective product, bring it in the notice of delivery personnel immediately at the time of delivery and report a complaint.
- Damage & defect will be assessed in 72 hours’, and a solution will be provided. If in the opinion of Speciality Panel Products, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by Speciality Panel Products, to address the issue.
- Cancellation in case of wrong product: If the product does not comply with the specifications as per your original order, raise the issue immediately.
- Products purchased on discount or during sale can not be cancelled.
Return & Refund:
If you are eligible for any refund, the same shall be given to you as per the following guidelines :
- All refunds & replacement process initiation shall be subject to pick up of all cancelled items from your/customer’s premises.
- Post receiving the products back to the warehouse, a refund shall be initiated within 2-3 days.
- Refund will be initiated via NEFT, cash or by the way payment was originally made.
- Depending on the orders, the processing charges might be deducted.
Upon completing a Transaction, you are entering into a legally binding and enforceable agreement with us to purchase the product and/or service. After this point the User may cancel the Transaction unless it has been specifically provided for on the Platform. In which case, the cancellation will be subject to the terms mentioned on the Platform. We shall retain the discretion in approving any cancellation requests and we may ask for additional details before approving any requests.
Once you have received the product and/or service, the only event where you can request for a replacement or a return and a refund is if the product and/or service does not match the description as mentioned on the Platform. Any request for refund must be submitted within three days from the date of the Transaction or such number of days prescribed on the Platform, which shall in no event be less than three days. A User may submit a claim for a refund for a purchase made, by raising a ticket or contacting us on specialitypanels.com and providing a clear and specific reason for the refund request, including the exact terms that have been violated, along with any proof, if required. Whether a refund will be provided will be determined by us, and we may ask for additional details before approving any requests.
